Welcome to CookieCrafters! These Terms and Conditions govern your use of our website (www.cookiecrafters.com) and the purchase of our cookies and related services. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully.

1. General

Acceptance: By using our website or services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our site.

Eligibility: You must be at least 18 years old or have parental consent to use our services.

Changes: We reserve the right to update these terms at any time. Changes will be posted on this page, and continued use of the site constitutes acceptance of the updated terms.

2. Ordering and Payment

Order Placement: Orders can be placed via our website. All orders are subject to availability and acceptance by CookieCrafters.

Pricing: Prices are listed in USD and exclude taxes or shipping unless stated. We reserve the right to adjust prices without prior notice.

Payment: We accept payments via credit/debit cards, PayPal, and other methods specified at checkout. Payment must be completed before order processing.

Order Confirmation: You will receive an email confirmation upon successful order placement. Contact us within 24 hours to amend or cancel orders.

3. Shipping and Delivery

Shipping: We ship to addresses within the United States (and other regions as specified). Shipping costs and estimated delivery times are provided at checkout.

Delivery: We aim to deliver within the estimated timeframe but are not liable for delays caused by third-party carriers (e.g., USPS, FedEx).

Risk of Loss: Risk of loss transfers to you upon delivery to the shipping carrier.

4. Returns and Refunds

Returns: Due to the perishable nature of our cookies, returns are accepted only for defective or incorrect items. Notify us within 48 hours of delivery at [email protected].

Refunds: Refunds are issued for defective or incorrect orders at our discretion, typically within 7 business days of approval.

Non-Returnable Items: Custom orders or opened products cannot be returned unless defective.

5. Product Information

Allergens: Our cookies may contain allergens (e.g., nuts, dairy, gluten). Check product descriptions for details. Contact us for specific dietary concerns.

Accuracy: We strive to ensure accurate product descriptions and images but do not guarantee exact matches due to variations in production.

6. User Conduct

• You agree not to:
• Use our site for unlawful purposes.
• Attempt to hack, disrupt, or misuse our website or services.
• Submit false or misleading information during checkout or account creation.

7. Intellectual Property

All content on our website (e.g., images, logos, text) is owned by CookieCrafters or its licensors and protected by copyright and trademark laws. You may not reproduce or distribute content without permission

8. Limitation of Liability

As-Is Basis: Our products and services are provided “as is” without warranties, express or implied, except as required by law.

Liability Cap: CookieCrafters is not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for your order.

Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, carrier issues).