Welcome to WellFood. By accessing or using our platform (website, mobile app, or any other service), you agree to comply with these Terms and Conditions. Please read them carefully before using our services.
2. Definitions
Platform refers to the WellFood website, mobile app, and any related services. User refers to any individual who accesses or uses WellFood. Order refers to any food, beverage, or product requested through WellFood.
3. User Eligibility
Users must be at least 18 years old to place orders or create an account. Users must provide accurate and up-to-date information when registering or placing orders.
4. Orders & Payments
Orders can be placed through our platform during the operating hours of restaurants or vendors.Once an order is confirmed, cancellation may not always be possible.All prices displayed include applicable taxes unless otherwise stated.
Payment must be made via approved payment methods (credit/debit cards, mobile payments, cash-on-delivery where available).
5. Refunds & Cancellations
- Refunds will be processed if an order is cancelled before preparation begins.
- Refund requests for incorrect or missing items must be raised within 24 hours of delivery.
- WellFood reserves the right to refuse refunds if the complaint is invalid or delayed.
6. User Responsibilities
Users must not misuse the platform (fraud, false claims, abuse of offers). Users are responsible for maintaining the confidentiality of their account credentials.
7. Vendor & Partner Responsibilities
Vendors are responsible for maintaining hygiene, quality, and timely preparation of orders. WellFood is a facilitator and is not liable for vendor mistakes, but will assist in resolving disputes.
8. Limitation of Liability
- WellFood is not liable for delays, incorrect items, or service interruptions caused by vendors or external factors.
- WellFood’s liability, if any, is limited to the amount paid for the disputed order.
9. Privacy Policy
We respect your privacy. Please refer to our Privacy Policy for details on how your information is collected, used, and stored.
10. Changes to Terms
WellFood may update these Terms & Conditions from time to time. Continued use of the platform indicates acceptance of the updated terms.
11. Contact Us
If you have any questions or complaints about these Terms & Conditions, please contact our support team at [email protected].