At FeedBackWall, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services, including project creation, issue-based conversations between freelancers and clients, and related features (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Services includes:
- Personal Data: Personally identifiable information, such as your name, email address, phone number, payment details, profile information, project descriptions, issue details, and messages exchanged in freelancer-client conversations.
- Non-Personal Data: Browser type, IP address, device information, usage data, and analytics on project interactions.
- Cookies and Tracking Technologies: We use cookies to enhance your experience, track project progress, and facilitate secure conversations.
2. How We Use Your Information
We use the information we collect to:
Provide and improve our Services, including matching freelancers with clients, managing project issues, and enabling secure conversations.
- Process payments, verify identities, and handle disputes related to projects.
- Communicate with you about project updates, notifications, and promotions.
- Analyze usage trends, personalize recommendations, and enhance platform features.
- Comply with legal obligations, such as tax reporting or dispute resolution.
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Other users (freelancers or clients) involved in the same project or conversation, limited to necessary details for collaboration.
Service providers (e.g., payment processors, cloud storage) who perform services on our behalf under strict confidentiality.
- Law enforcement or authorities when required by law, or to protect our rights, safety, or property.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information, including encryption for conversations and payment data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, update, correct, or delete your personal data. You may also request details on conversations or project history. Contact us at [email protected] for assistance. For users in certain regions (e.g., EU under GDPR), additional rights like data portability may apply.
6. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 18.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, via email or in-app notifications.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]