You can contact customer support through the Support section. Use the Contact Us form, live chat, or the provided email/phone number if available.

Yes — you can cancel a booking, but the refund you get depends on the cancellation policy set by the lender.

If a product gets damaged, report it immediately through the platform. The security deposit may be used to cover repair or replacement costs.

Yes — most rentals require a security deposit to protect the lender. The deposit amount is usually held temporarily and refunded after you return the item.